This course focuses on operational-level process activities and supporting techniques and approaches to implement these processes in a hands-on, practical learning environment. After completing this course, students will be able to apply OSA practices in order to enable event, access, problem, request, incident, technical, IT operations and application management. This course utilizes a best possible combination of learning techniques to offer learners the best successful method to develop their ITIL understanding with respect to Service Agreements and Offerings and to implement ITIL knowledge in real life.
|Delivery Mode||Location||Course Duration|
Upon Completion of this Course, you will accomplish following:\r\n• Understand Service Management as a practice and the principles, purposes and objectives of Service Operation.\r\n• Comprehend role of Operational Support and Analysis in service provision\r\n• Comprehend the activities, methods, and functions used in each of the Operational Support and Analysis processes.\r\n• Understand the importance of IT security and how it supports Operational Support and Analysis.\r\n• Understand technology and implementation requirements in support of Operational Support and Analysis.