This course focuses on operational-level process activities and supporting techniques and approaches to implement these processes in a hands-on, practical learning environment. This course utilizes a best possible combination of learning techniques to offer learners the best successful method to develop their ITIL understanding with respect to Service Agreements and Offerings and to implement ITIL knowledge in real life.
| Delivery Mode | Location | Course Duration |
|---|---|---|
| Class Room | Accra | 10days |
Upon Completion of this Course, you will accomplish following:-\r\n• Understand of the service value and the management of all financial considerations\r\n• Apply Continual Service Improvement\r\n• Produce a Service Catalog from a business and technical viewpoint\r\n• Comprehend Document current and prospective services\r\n• Comprehend Demand Management and how it contributes to SOA\r\n• Comprehend Supplier Management and its interfaces and dependencies\r\n• Comprehend Financial Management, its contribution to Service Lifecycle and Service Economics\r\n• Comprehend Service Agreements and Offerings and roles and responsibilities\r\n