ITIL is the most broadly acknowledged approach to IT service management all over the world. ITIL is a finest practice framework, which has been used by both the public and private divisions globally. It clarifies how IT resources should be planned to document the processes, and deliver business value.
| Delivery Mode | Location | Course Duration |
|---|---|---|
| Class Room | Accra | 10days |
Upon Completion of this Course, you will accomplish following:\r\n• Introduction\r\n• Service Design\r\n• Sample exam\r\n• Service Strategy\r\n• Service Transition\r\n• Service Operation\r\n• Introduction to PRINCE2® Themes\r\n• Case study\r\n• Service continual service improvement\r\n• Organization\r\n• Quality\r\n• Plans\r\n• Business Case\r\n• Risk\r\n• Change\r\n• Progress\r\n• Introduction to Processes\r\n• Start up a Project\r\n• Direct a Project\r\n• Initiate a Project\r\n• Control a Stage\r\n• Practitioner Exam\r\n• Manage Product Delivery\r\n• Close a Project\r\n• Tailor PRINCE2® to the project environment\r\n• Discussion Complete Manual\r\n• Sample Foundation Exam\r\n• Foundation Exam\r\n• Sample Practitioner Exam\r\n