The IT Infrastructure Library (ITIL) is the most widely accepted approach to IT service management in the world. The ITIL v4 is the latest version and the ITIL V4 training and certification course will focus on the fast-paced and complex scenarios and provide detailed knowledge on managing the information technology in the modern service economy. The ITIL 4 will also focus on the formation of an end-to-end IT/Digital Operating Model, covering the full delivery (and sustaining) of tech-enabled products and services.
| Delivery Mode | Location | Course Duration |
|---|---|---|
| Class Room | Accra | 10days |
On completion of this training you will know:\r\n• Introduction to ITIL v4\r\n• Service Management: Key Concepts\r\n• The Guiding Principles\r\n• The Four Dimensions of Service Management\r\n• Service Value System\r\n• Continual Improvement\r\n• Overview of ITIL Practices\r\n